Shipping
What are the shipping costs and delivery times?
In the tables below you will find the shipping costs and delivery times per country (or country group). The delivery time starts from the moment your order has been transferred to PostNL.
Netherlands
| Ordervalue | Shipping cost |
| Up to € 35,- | € 4,95 |
| Starting from € 35,- | Free shipping |
Belgium
| Ordervalue | Shipping cost |
| Up to € 35,- | € 6,95 |
| Starting from € 35,- | Free shipping |
Germany
| Ordervalue | Shipping cost |
| Up to € 75,- | € 9,95 |
| Starting from € 75,- | Free shipping |
Italy, France en UK
| Ordervalue | Shipping cost |
| Up to € 150,- | € 9,95 |
| Starting from € 150,- | Free shipping |
Denmark (not included: Faroe Islands and Greenland), Luxembourg, Austria, Spain (included: Balearen, not included :Canary Islands), Verenigd Koninkrijk (not included: Gibraltar and Channel Islands) and Sweden
| Ordervalue | Shipping cost |
| Up to € 150,- | € 14,95 |
| Starting from € 150,- | Free shipping |
Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia and the Czech Republic
| Ordervalue | Shipping cost |
| Standard | € 23,95 |
Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Channel Islands, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Ukraine, San Marino, Serbia, Turkey, Vatican City, Belarus and Switzerland
| Ordervalue | Shipping cost |
| Standard | € 24,95 |
Rest of the world (if your country is not listed please contact us at +31 (0)13-5811273)
| Ordervalue | Shipping cost |
| Standard | € 34,95 |
We do not ship to Norway, because our products cannot be imported there.
* This is the time that the package is on the way when it leaves our premises. We always try to send the package immediately, but unfortunately this is not always possible. You will then be notified within two days.
Can I track my package?
As soon as your order is shipped you will receive a track and trace code from us by email. This code is active from 20:00 the same evening and from that moment you can also follow your package on the PostNL website.
I have not yet received my package
For questions about shipment of your package, you can always contact our customer service. You can always use the track and trace code to see where the package is located. Please contact us and not directly with PostNL. They often cannot help you
I received the package, but something went wrong
Please contact our customer service and we will work with you to find the best solution. Always contact us within 14 days after you have received the package.
Who delivers the package?
In the Netherlands PostNL delivers all our packages. In other countries, the packages are handed over to local or international shipping companies.